At Radi Cosmetics, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we offer a simple 14-day return and refund policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.
• The return request must be made within 14 days of the delivery date.
• The product must not be damaged or altered in any way.
• Items purchased during special promotions, sales, or with discount codes may not be eligible for returns (check specific promotion details).

2. Non-Returnable Items

We do not accept returns for the following:

• Gift cards
• Sale items or products purchased with a discount
• Opened or used cosmetic products (due to hygiene reasons)

3. Return Process

1. Initiate Return: To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for the return. Our team will provide further instructions on how to proceed.

2. Return Shipping: Customers are responsible for return shipping costs unless the product is damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items lost during transit.

3. Inspection and Approval: Once we receive your return, we will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will notify you and process the refund.

4. Refunds

• Refund Method: Once your return is approved, we will issue a refund to the original payment method within [5-10] business days.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective or incorrect product.
• Processing Time: Please note that it may take additional time for the refund to appear in your account depending on your financial institution.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original product for a refund and placing a new order for the desired item.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [customer service email] within 14 days of receiving the order. We will work with you to resolve the issue, including offering a replacement or a full refund at no additional cost to you.

7. Contact Information

If you have any questions or need assistance with your return, please reach out to our customer service team at:

Radi Cosmetics